7 hard skills or competencies (industry competencies) for Locksmith
Skill definition-Inspecting, testing, and repairing electronic devices using specialized technical knowledge and tools to ensure durability, efficiency, and safety.
Level 1 Behaviors
(General Familiarity)
Lists safety rules and procedures related to electronic repair.
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Level 2 Behaviors
(Light Experience)
Follows instructions to maintain equipment warranties when performing repairs.
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Level 3 Behaviors
(Moderate Experience)
Undertakes quality checks and inspections to assess the functioning of repaired systems and devices.
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Level 4 Behaviors
(Extensive Experience)
Recommends new techniques to repair and optimize complex electronic systems' performance.
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Level 5 Behaviors
(Mastery)
Establishes safety protocols and guidelines to guarantee the safety of electronics repair procedures.
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Skill definition-Diagnosing the condition of equipment to identify the needed repairs or maintenance to keep its good working condition.
Level 1 Behaviors
(General Familiarity)
Documents the procedures used in preventive maintenance inspection.
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Level 2 Behaviors
(Light Experience)
Suggests schedules for preventative maintenance inspections on assigned facilities.
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Level 3 Behaviors
(Moderate Experience)
Maintains functionality of the assigned facility through ongoing inspection, maintenance, and review of work orders.
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Level 4 Behaviors
(Extensive Experience)
Reviews inspection procedures and methods to identify improvement opportunities for the quality of maintenance.
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Level 5 Behaviors
(Mastery)
Forecasts and prioritizes maintenance and inspections using program planning to schedule preventative maintenance.
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2 general skills or competencies (Job family competencies) for Locksmith
Skill definition-Managing and optimizing operations to respond to and address customer requests at off-site locations or client sites.
Level 1 Behaviors
(General Familiarity)
Documents processes and procedures in field service management.
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Level 2 Behaviors
(Light Experience)
Logs changes on the field service process to support future product and service modifications.
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Level 3 Behaviors
(Moderate Experience)
Performs inspections to field staff to monitor their performance in maintaining quality customer service.
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Level 4 Behaviors
(Extensive Experience)
Monitors responses to tickets requiring field service to deliver prompt customer support.
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Level 5 Behaviors
(Mastery)
Develops procedures, policies, and guidelines to drive effective and efficient field service operations.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Explains the importance the safety policies and procedures in reducing occupational risks.
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Level 2 Behaviors
(Light Experience)
Records performed tasks according to the specified safety policies and procedures.
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Level 3 Behaviors
(Moderate Experience)
Summarizes the details of safety procedures including the statement of policy and reduction of hazard practices.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of safety initiatives in adherence to established policies and procedures.
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Level 5 Behaviors
(Mastery)
Develops safety policies and procedures to control the risks associated with our business activities.
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11 soft skills or competencies (core competencies) for Locksmith
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Lists ways to improve scheduling skills, including setting deadlines, using a planner and delegating tasks.
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Level 2 Behaviors
(Light Experience)
Reports the changes in scheduled appointments for management to review.
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Level 3 Behaviors
(Moderate Experience)
Uses organizational workforce models to determine schedules that meet operational commitments.
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Level 4 Behaviors
(Extensive Experience)
Organizes calendars for department personnel to set meetings, conferences, teleconferences, and travel.
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Level 5 Behaviors
(Mastery)
Designs an organizational timetable to keep track of all scheduled activities of employees.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
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Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
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Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
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Summary of Locksmith skills and competencies
There are 7 hard skills for Locksmith, Electronics Repair, Maintenance Inspection, Hardware Troubleshooting, etc.
2 general skills for Locksmith, Field Service, Safety Policies and Procedures.
11 soft skills for Locksmith, Scheduling, Standard Operating Procedures (SOP), Innovation, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Locksmith, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Innovation.